At Vape N Save, we strive to provide the best products and services to our customers. If for any reason you are not satisfied with your purchase, we offer a refund policy subject to the following terms and conditions:

1. Proof of Purchase: To be eligible for a refund, the customer must provide proof of purchase such as a receipt or order confirmation.

2. Return of Item: The customer must return the item(s) to us at their own expense. The item(s) must be in their original condition, unopened, and unused. We reserve the right to reject any returned items that do not meet these conditions.

3. Vape Disposables: We do not offer refunds on taste preferences or on the amount of puffs guaranteed. Once a vape disposable has been used, it cannot be returned or refunded unless you can prove that it genuinely doesn't work.

4. Refund Amount: The refund amount will be equal to the purchase price of the item(s) minus any shipping charges.

5. Refund Method: Refunds will be issued through the original payment method used for the purchase. If the original payment method is not available, we may issue the refund in the form of store credit.

6. Refund Processing Time: Refunds will be processed within 5 business days of receiving the returned item(s).

Please note that this refund policy applies only to products purchased directly from Vape N Save. If you purchased our products from a third-party retailer, please contact them directly for their return policy.

Wrong Product(s) or Damaged Goods

If you have received the wrong product. Please contact us by email within 48 hours from the time of receiving your parcel. If you do not contact us within this time, we assume that you accept the error and/or damage and do not wish for a replacement, exchange or refund. 

Please do not attempt to use or dispose of the product/parcel. We may require the photo evidence to be provided or the parcel to be shipped back to us. If you use or dispose of the parcel, we may not be able to issue a replacement, exchange or refund.

If you have ordered the wrong product. We can accept it back for a return for a refund or exchange so long as it meets the following conditions:

• The product is not opened or used.
• Any seals must not be damaged or broken.
• It is still in a re-sellable condition (if you are not sure, please contact us)

Please note that you are required to pay for all costs involved with returning or shipping any exchange. 

If you have any questions or concerns about our refund policy, please do not hesitate to contact us at sales@vapensave.nz.

Thank you for choosing Vape N Save as your trusted supplier of vape disposables.